Fashion for your room!

Frequently Asked Questions


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  1. ↑ top Do you ship to Canada?

    We do ship to Canada.  We calculate shipping and brokerage through USPS International. Usually the flat rate fee is $35. If ordering larger pieces such as lighting- that require mutiple packages the rate may be higher. After you place your order we will contact you for approval for the additional shipping to meet the $35 flat fee, or a larger total if lighting etc. is ordered.


  2. ↑ top What is your shipping policy?

    In stock items usually ship within 24-48 hours.
    Shipping charges within the continental USA are according to customer's method of shipment, location, size and weight of product.  The cost is calculated automatically through UPS.  For outside the continental USA there will be additional shipping charges.  7.25% sales tax added to Illinois orders.  Items are shipped via UPS Ground and back ordered items are shipped (no extra shipping cost) separately. Click here to view the Shipping Details page.


  3. ↑ top What is your return policy?

    We want you to be satisfied. Please contact us to return any item within 21 days from your delivery date. We will supply you with a return authorization number (valid for 2 weeks) for the outside of your package. We’ll be glad to make an exchange, credit your account or refund your payment. Shipping and handling on returned merchandise is nonrefundable. Packages without a visible RMA# will not be accepted.  We cannot accept items used, worn, soiled, broken or altered by the consumer. Custom or personalized items are not refundable. Opened sheet sets are not returnable. Lighting, furniture and hard goods must be returned exactly as received (for resale) in the original manufacture's box with all parts and instructions included  with packaging intact.  A restocking or pressing fee may be deducted from textile returns that are received in poor condition. Please allow up to 10 days for processing refund.

    You may return your merchandise even without an invoice/packing slip. Please include the following information on any piece of paper:

    1. The name and address under which the order was placed
    2. What items you are returning
    3. The item(s) and price(s)
    4. Reason for the return
    5. What you'd like us to do (return money to credit card, create catalog credit, or exchange for new merchandise)

    *IMPORTANT: NO CLAIMS FOR MISSING OR DAMAGED GOODS WILL BE ACCEPTED AFTER 48 HOURS OF RECEIPT OF GOODS.*


  4. ↑ top What is your phone number?

    Toll Free: 1-866-925-3872 (1-866-WAKEUP2)

    Local: 1-630-420-2332


  5. ↑ top How do I contact customer service to place an order?

    You may contact Customer Service at 1-866-WAKEUP2 (1-866-925-3872).  Our Customer Service department is available Monday through Thursday 8:00 - 4:00 CST and Friday 8:00 - 3:00 CST.  All other times you may leave us a message and we will do our best to contact you the next business day.


  6. ↑ top Do you ship internationally?

    We ship to Canada and all US states including Hawaii, Alaska and Puerto Rico.  For international shipping, we suggest registering  with  www.myus.com, an international forwarding company.  We can ship your package to them at our standard shipping rates and www.myus.com will forward it to you anywhere in the world.


  7. ↑ top How long will it take to ship?

    Check out our shipping details page for estimated shipping times.


  8. ↑ top What is your price adjustment policy?

    Wake Up Frankie offers various promotions from time to time. A customer will receive the promotion (if any) we are offering at the time of sale. If the order has not shipped after 48 hours, the customer can alert customer service of any new promotions they wish to take advantage of. Once an order has shipped no price adjustments may be made. Only one promotion may be applied per order.

    Wake Up Frankie reserves the right to adjust prices, shipping costs, brokerage fees, duties and or taxes that may not be indicated or correct in the shopping cart, final cost of order, order confirmation or sales receipt. Wake Up Frankie will contact the customer to advise of any discrepancy prior to fulfilling or processing orders to obtain authorization from the customer regarding changes. If customer does not agree to changes, the order will be cancelled.


  9. ↑ top Do you offer Sales/Coupons?

    General sales are updated on the home page.  If you sign up to be a Wake Up Frankie Member, you will also receive special offers only available to our members.


  10. ↑ top Why are multiple or duplicate charges showing on my credit card just after I placed my order?

    If you submit your order more than one time, your credit card company has probably “authorized”  the funds to be set aside for the merchant as many times as the order was submitted.  If you see an error message in the cart indicating the transaction was not successful, most likely our processor did not approve the order and your funds will not be “captured” by Wake Up Frankie.

    Once your order is successfully accepted, by Wake Up Frankie, we will “capture” your funds when the order is ready to ship and any duplicate authorizations will fall off from your credit card.

    If you have not received a successful cart transaction confirmation, you can call Wake Up Frankie during business hours and we will try to see why the transaction was not successful. It could be incorrect billing information or not enough funds available. 
     
    If you need to have the multiple “authorizations” removed  as soon as possible, call your credit card company for their procedure to remove these “authorizations."  Wake Up Frankie has no authority to remove pending “authorizations” on your credit card.


  11. ↑ top What are back orders?

    Items on back order are shipped after a minimum of two weeks. If the "top of the bed" is on back order the whole order will be held until the "top of the bed" is in stock.


  12. ↑ top Can I get swatches of fabric?

    To receive fabric swatches, email or call with your name, address and the fabric swatches (limit 3 per household) that you are interested in. 


  13. ↑ top Can Frankie help with Decorating?

    For decorating tips and help, please check out our decorating pages.


  14. ↑ top Are catalogs free?

    Yes, you may receive a free catalog by filling out the form on the Catalog Request page.


  15. ↑ top Why does Wake Up Frankie cost more than discount stores?

    Our products can not be compared to big discount store prices because our quality is so much higher than theirs. Our fabrics, construction and details are superior. Plus, our polyfill for comforters is far more generous. When customers are comparing prices, they must compare the quality too! Seeing is believing!

    Products show side by side
    ProductComparison


  16. ↑ top Do you sell through any stores?

    No, we currently only sell through our website and catalog.


  17. ↑ top What is a comforter?

    A comforter is a decorative covering for your bed filled with 6 generous oz of polyester fill.

    Twin - approx. 68" W x 94" L (Also fits Twin XL)
    Full/Queen (fits both sizes) - approx. 88" W x 96" L
    King - approx. 108” W x 93” L


  18. ↑ top What is a duvet?

    A duvet is like a "giant pillowcase" you slip over a comforter (either down filled or an old comforter) to instantly change the look. In warmer weather, you can remove the comforter or filler and continue to use this decorative duvet cover.  Duvets are easier to clean due to the removable filler. Ours typically have 5-button closures.

    Twin - approx. 65" W x 88" L (Also fits Twin XL)
    Full/Queen (fits both sizes) - approx. 88" W x 88" L
    King - approx. 108” W x 93” L


  19. ↑ top What is a quilt?

    A quilt is a mid-weight decorative covering for your bed, filled with a thin layer of poly fill and (usually) tightly hand stitched. Imported.

    Twin - (Also fits Twin XL) - approx. 65"W x 88"L
    Full/Queen - (fits both sizes) - approx 88" x 88"


  20. ↑ top What is a coverlet?

    A coverlet is a mid-weight decorative covering for your bed, usually faux fur or velvet. It is used in place of a comforter, or can be laid over a comforter.

    Twin - approx. 65"W x 88"L (Also fits Twin XL)
    Full/Queen (fits both sizes) - approx 88" x 88"


  21. ↑ top What are mattress measurements?

    Twin and daybeds measure 39" W  x 75" L
    Twin XL measures 39" W x 80" L
    Full measures 54" W x 75" L
    Queen measures 60" W x 80" L
    King measures 76" W x 80" L


  22. ↑ top What is a standard sham?

    A standard sham is a decorative covering for a standard size sleeping pillow that measures 21" x 26". Most have an overlapping closure back center.


  23. ↑ top What is a european sham?

    A European Sham is a decorative covering for a large square shaped pillow that measures 27" x 27". The European pillows rest behind the standard size sham for the look you see in our photos. This size makes a great floor pillow too!


  24. ↑ top What is a european sham insert?

    A european sham insert is a 27" x 27" pillow form to insert in above mentioned European sham.


  25. ↑ top What are canopies?

    Canopies are 100% polyester sheer metallic organza. The Zen Zone Canopy is a one piece unit that can be supported from the ceiling with (4) 12" attached loops using hooks (not included). The four hanging panels are 84"L.  The Twin canopy ceiling measures 39"W x 80"L. The Full/Queen canopy ceiling measures 60"W x 80"L.


  26. ↑ top What is a bed skirt?

    A bed skirt covers your box spring and bed frame and reaches to the floor. The white platform lays between the boxspring and the mattress. The skirt length is a standard 14" drop from top of the box spring to the floor. We offer both ruffled style (1.75 x shirring) and tailored (straight).


  27. ↑ top What is a bed skirt liner?

    A bed skirt liner can be used under our sheer skirts. The platform of the liner lays between the box spring and the mattress. The skirt length is approx 13.5"L. The liner skirt is shirred 1.25 x.


  28. ↑ top What is a valance?

    A valance is a decorative "topper" for the window and can be used alone or combined with window panels. Our valances usually hang 13" to 18" with an additional standard 3" rod pocket to accomodate oversized rods.  Some have decorative trim (pompons, beads, etc) at the hem. Our valance width is 81" and will "gather" on rods that measure up 60" in length.


  29. ↑ top What are panels?

    Window Panels are sold in pairs. The total width will vary depending on the style you choose, we use a 3" oversized rod pocket to accommodate today's thicker rods. The panels are a standard 84" length in addition to the 3" rod pocket, making an over all length of 87". These window panels can be used on the "straight rod style" canopy beds too.


  30. ↑ top What is a dec pillow?

    A Dec Pillow (decorator pillow) is a small poly filled pillow that is a great accent piece placed in front of larger pillow shams.


  31. ↑ top What is a bolster?

    A bolster is a polyfoam cylinder shape measuring 36”L x 10” diameter. The cover is removable with either a zipper or Velcro closure. A bolster can be placed at the head or foot of a bed or use 2 for a daybed or “couch” look.


  32. ↑ top What is a neckroll?

    A neckroll is a polyfoam cylinder shape measuring 15”L x 6” diameter. The cover is generally not removable. A neckroll is a great accent piece placed in front of larger pillow shams.


  33. ↑ top What is a body pillow?

    A body pillow is a poly filled pillow measuring 54” L X 20”W. The cover is removable. The body pillow can be placed at either the head or foot of a bed or used to hug while sleeping!


  34. ↑ top What are beaded curtains?

    Beaded Curtains measure 36" W x 75" L on a rigid white plastic track with two hooks for hanging, high quality beaded curtain has 36 strands per track. A Frankie Favorite!


  35. ↑ top What is "flocked"?

    Flocked fabric has an application to the fabric that gives a raised velvet or velour feeling and texture. 


  36. ↑ top What is Fast Fashion?

    Fast Fashion is the latest current trend in fashion translated from apparel and accessories to Frankie's room decor.  Once the collection is sold out it will not be restocked. If a customer has her heart set on a Fast Fashion collection, she will be smart to purchase it while it is still available on our website.


  37. ↑ top What is Frankie's Pink Label?

    Frankie’s Pink Label is a select group of upscale collections that are usually constructed of high quality designer fabrics and trims.  The Pink Label designs are trimmed with glamour rhinestone buttons and pink satin ribbon packaging.


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